An important element of our offer is a vast and coherent array of services connected with maintenance of solutions implemented.

Our aim is to ensure complete security of the operation of Your IT logistic systems and long-term optimization of their maintenance costs.

In the situation of growing requirements on the labour market, transferring tasks to external service support consultants, service analysts, technical support engineers significantly lowers IT system maintenance costs.

We take over the service of your equipment and software so that you can focus on building successes in your own field.

• Service agreements – service agreements are the best protection of your investments in IT solutions and automatic identification systems. Conclusion of a service agreement gives you certainty that the systems operate safely and ensures a long-term optimization of costs of their operation. Various options of technical support availability guarantee suitable hours of equipment and application repairs.
• System maintenance – preventing failures and ensuring continuous operation of a solution implemented are the main aims of system maintenance, which includes:
  • cyclical on-site technical service of equipment and communication infrastructure
  • audit of the configuration of equipment and security means
  • audit of wireless networks (configuration, disruptions, security)
  • preparation and installation of updates of applications and IT tools delivered as part of a project
  • audit of technologies (barcode verification, audit of the quality of the operation of RFID systems and voice systems)
• Monitoring of system operation – managing system operation, detecting and eliminating problems, controlling the correctness of operation through remote VPN access to Customer systems.
• Equipment repairs – we perform and handle guarantee and post-guarantee repairs of equipment. Our services include diagnosis of a fault, cost estimate, replacement of consumable sub-assemblies, checking software and configuration, restoring settings after repairs, as well as logistic support of repairs.