In-store operations management

Basic advantages:

  • Automation and acceleration of carrying out sales processes - increase in capacity, increase in customer satisfaction
  • Independent sales systems – increase in customer loyalty
  • Up-to-date information about the quantity of given goods – better availability of goods on the shelf, increasing sales
  • Up-to-date information about the offer of the competition – capability to successfully fight for customer
  • Easy access to information about the product – increase in customer satisfaction, compliance with legal regulations

Solution


The term "in-store" covers all processes taking place in a sales hall in sales networks – retail and wholesale. The aim of the systems for managing these processes is aiding the activities carried out by shop employees and making it easier for customers to do the shopping.

 

We support the handling of in-store processes by means of a range of solutions enabling the increase in effectiveness of individual processes in retail and wholesale outlets. Our solutions operate based on mobile computers and automatic identification technologies. This enables access to information in real time, at any location of retail outlet. These solutions guarantee significant acceleration of carrying out processes and virtually eliminate errors (e.g. incorrect name or incorrect code of goods).

Application

  • Automation of POS (point-of-sale)
  • Control and verification of prices, access to additional information (e.g. name, description of an article, information about the manufacturer, special offers)
  • PSS (Portable Shopping System)
  • Stocktaking in the entire store, in selected areas (section, shelf) or of one group/category of the range of products
  • Verification of the correctness of the marking of an article, control of current price, name, additional printing of labels by a shelf using portable printer
  • Registration of shortages of products, generating information about the necessity of supplying goods from a warehouse or – in case of shortage in a warehouse – about the necessity of ordering
  • Registration of sales data (e.g. value of turnover on goods on a given day, margin, number of articles sold in a period)
  • Gathering information about the offer of the competition (registration of prices, special offers)
  • Queue busting
  • Stocktaking in a warehouse located by the store

Customization


The scale of in-store systems depends on the size of retail outlet and processes carried out there. In convenience store, sufficient solution is a bar code reader working with a cash register (POS) and price checking devices. In hypermarket networks, where the number of transactions in Points of Sale is higher, the benefits of implementing IT platform increase. A system aiding the operation of mobile terminals, used by both the staff in a sales hall and the managers, facilitates the increase in the effectiveness of a store (stocking up shelves, current prices and deals) and helps to shorten logistic processes within the goods acceptance zone. The scope and functionality of solutions are always based on accurate analysis of Customer requirements.

 

IT devices and systems designed for retail sector are only tools that aid the completion of certain processes. Usually, they do not operate independently, but in combination with such systems as: cash register systems, warehouse systems or other systems used for managing retail outlets. Such systems enable effective management of a store (sales hall) in such areas as: supply, marketing, price policy.

Contact

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