Services

  • Implementation
  • Project preparation
  • Selected additional services
  • Service support
  • System analysis and design

Implementation

We ensure comprehensive assistance connected with commissioning a system at the site of installation and preparing it for operation in accordance with an approved design.

Our services include system dry run, pilot implementation – pre-implementation tests of a version dedicated to Customer, verification of use scenarios, and lastly system implementation.

Implementation services – their aim is configuration and installation of applications and system operation environment (operating systems, data bases, communication services, client software), as well as stabilisation of the environment (defining directories, structure of warehouses, user accounts), downloading and completing dictionaries with data, migration of data from other systems.

Installation services – configuration and installation of devices:

  • equipment assembly at their destination operation site together with necessary infrastructure,
  • ensuring safe operation of devices through installing appropriate protection elements,
  • installation and configuration of administrative and monitoring tools (MSP, RFMS, WIPS, Zebra Net Bridge),
  • configuration and activation of security means (encryption, TKIP/AES, authentication, WPA/ WPA2/802.1x/RADIUS),
  • configuration and optimization of communication infrastructure for obtaining required operation parameters (VLAN Trunking, VPN, WMM, QoS),
  • installation and configuration of business applications,
  • preparing configuration packages for devices installed (in terms of communication and way of operation of devices).

Assistance – for increased security in the key moment, which is production start of a system, and later, at the stage of usage, we offer the possibility of using the assistance of a consultant at the site of implementation.

Training courses – we educate system administrators and users in using and administering applications and devices delivered under a project.

Preparing personalized documentation – materials on system configuration and architecture, user manuals and maintenance instructions.

Project management – our service includes organizing a project team, planning and supervising activities connected with preparing a system for operation. We keep full documentation – reports of the status of project fulfillment, analysis of schedule and critical points. We ensure the synchronisation of suppliers of products and services necessary for project fulfillment (sub-contractors, suppliers of equipment and accessories).

Project preparation

We are fully committed to fulfillment of a project, starting from preparing its individual elements, through gathering resources necessary to its fulfillment, to installing and commissioning a system adapted to customer needs.

Programming services – in accordance with an approved analysis, we create new IT applications from the beginning or adapting existing ones. We also create interfaces to external systems or adapt applications for interoperability with devices used in a system.

Advice / technical assistance, preparatory works – we offer help of a technical consultant in preparing the environment of system operation. We also provide services in installing technical and communication infrastructure.

Project management – our service includes organizing a project team, planning and supervising activities connected with preparing a system for operation. We keep full documentation – reports of the status of project fulfillment, analysis of schedule and critical points. We ensure the coordination of suppliers of products and services necessary for project fulfillment (sub-contractors, suppliers of equipment and accessories).

Project preparation

We constantly extend and complete the package of our services to meet our Customers’ needs to the greatest possible extend. Complement to our basic services are:

  • selection of consumables for label printers - we offer services of professional selection of materials for labelling products, bulk containers and warehouse locations. Our experts choose solutions that best meet customer needs and requirements. We offer analysis of requirements that a given label must meet, present one or a few variants of possible solutions, prepare calculations, as well as carry out tests to evaluate quality of a proposed material and ensure that expectations set are met.
  • warehouse labelling - we offer labels printed with barcodes, as well as labels with alphanumeric signs for marking shelves, rack sections, rows of racks, aisles, loading ramps, loading and unloading sites, pallet sites, zones, sections, traffic routes on the floor. Depending on the conditions and capabilities in a given warehouse, we use different techniques of label fixing – sticking, suspending on chains, fixing with bolts or using magnet. We offer a vast array of materials that can be used to make labels. Thanks to that we can find an appropriate solution for the most demanding conditions and customer expectations.
  • barcode verification - full efficiency of automatic identification systems requires the use of barcodes of appropriate quality. Low quality of barcodes can prolong reading time, cause distortion or lack of reading and make it necessary to enter data manually. We offer services of barcode verification to customer order. This service includes verification of a label printed with a barcode using a traditional and ANSI method.

Service support

An important element of our offer is a vast and coherent array of services connected with maintenance of solutions implemented.

Our aim is to ensure complete security of the operation of Your IT logistic systems and long-term optimization of their maintenance costs.

In the situation of growing requirements on the labour market, transferring tasks to external service support consultants, service analysts, technical support engineers significantly lowers IT system maintenance costs.

We take over the service of your equipment and software so that you can focus on building successes in your own field.

Service agreements – service agreements are the best protection of your investments in IT solutions and automatic identification systems. Conclusion of a service agreement gives you certainty that the systems operate safely and ensures a long-term optimization of costs of their operation. Various options of technical support availability guarantee suitable hours of equipment and application repairs.

System maintenance – preventing failures and ensuring continuous operation of a solution implemented are the main aims of system maintenance, which includes:

  • cyclical on-site technical service of equipment and communication infrastructure,
  • audit of the configuration of equipment and security means,
  • audit of wireless networks (configuration, disruptions, security),
  • preparation and installation of updates of applications and IT tools delivered as part of a project,
  • audit of technologies (barcode verification, audit of the quality of the operation of RFID systems and voice systems).

Monitoring of system operation – managing system operation, detecting and eliminating problems, controlling the correctness of operation through remote VPN access to customer systems.

Equipment repairs – we perform and handle guarantee and post-guarantee repairs of equipment. Our services include diagnosis of a fault, cost estimate, replacement of consumable sub-assemblies, checking software and configuration, restoring settings after repairs, as well as logistic support of repairs.

System analysis and design

We help to create the concept of realization of mobile systems supporting the handling of logistic processes in a company.

We offer strategic advice on investments in mobile IT technologies that allow company managers to set objectives and activities connected with implementation of these solutions in a company.

Advice on handling of logistic processes – our consultants conduct analyses of selected logistic processes, present possible solutions that use technologies of automatic data identification, as well as present communication and mobile technologies designed for process optimization. Based on specified measures of logistic process quality improvement we prepare a project for implementation of a technology in a company.

Pre-analysis and implementation analysis – we offer a study of company needs in mobile systems, evaluation of the existing state and additional requirements in order to reproduce the process flow in an IT system and to determine the way of data exchange (interface) between the systems.

Feasibility study – we perform advanced tests at the site of installation designed to choose appropriate technologies confirming the correctness of selected elements:

  • performing radio site survey – with a protocol showing proper location of access points for obtaining transmission parameters set,
  • performing tests of RFID technology functioning (if required) through trial readings and analysis of work environment,
  • selection of appropriate consumables for label and card printers (thermotransfer ribbon, labels, RFID tags) in accordance with Customer requirements and environment conditions.

Recommendations on selection the right technologies and equipment in our solutions – we present conceptions of communication solutions (architecture and security model of LAN/WLAN network architecture), hand-in-hand with mobile devices and printing systems, which meet customer requirements (functionality, technical specification, work conditions, accessible accessories) and technologies supporting performance of logistic processes.

  • Programming services – in accordance with an approved analysis, we create new IT applications from the beginning or adapting existing ones. We also create interfaces to external systems or adapt applications for interoperability with devices used in a system.
  • Advice / technical assistance, preparatory works – we offer help of a technical consultant in preparing the environment of system operation. We also provide services in installing technical and communication infrastructure.
  • Project management – our service includes organizing a project team, planning and supervising activities connected with preparing a system for operation. We keep full documentation – reports of the status of project fulfillment, analysis of schedule and critical points. We ensure the coordination of suppliers of products and services necessary for project fulfillment (sub-contractors, suppliers of equipment and accessories).

Our customers